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Patient Access
Consultations are by appointment. You may consult with any doctor, but it is best to stay with the same doctor during the course of any illness.
Non-urgent advice: Notice
We offer appointments on the day by calling at 08:30 am, 8 weeks in advance or 14 days to meet the government target.
Our appointments are available to book up to 8 weeks in advance and the remainder are released at 08:30 am on that day.
We always try to offer an appointment on the date requested but it may be necessary to wait longer to see a specific doctor. Please try to book appointments in good time and, for routine matters, avoid telephoning first thing in the morning.
You will be asked questions by the receptionist in order to establish the urgency of your problem and direct you to the correct clinician or local service. Alternatively, use E-Consult for non-urgent routine appointment requests.
A limited number of appointments will be available for booking on-line after submitting an E-Consult request. You will be sent a booking link to book your appointment with the appropriate clinician.
Each appointment is for one person for 10 minutes which allows the doctor to deal with 1 major or 2 minor problems only.
If the clinician is running late this is because previous patient(s) have required more than their allocated time. Your patience would be appreciated.
If you are unable to keep your appointment please cancel so that other patients can have the appointment.
On average we lose 100 slots per month because people fail to keep their appointments.
Please remember that children under the age of 16 must be accompanied by their parent or guardian.
Please do not book a telephone appointment for a condition that requires a physical examination.
Medical emergencies will always be seen that day.
Commuter Appointments
We now have one early morning and one late evening session each week:
- Wednesday morning 07:30 – 08:00
- Tuesday evening 18:30 – 20:00
These are pre-booked telephone or face to face appointments made up to 14 days in advance
During this time an entry phone will be used and reception will not be open for booking appointments, prescription collection or routine enquiries.
Disabled Access
There is access for wheelchairs and a toilet on the ground floor. If you cannot manage stairs please tell the receptionist at the time when you are booking your appointment. Please tell reception if you require assistance on your arrival.
Chaperones
If you would prefer to have a chaperone present during an intimate examination please tell the doctor or nurse. We will ask a member of the staff to be present.
Interpreting Service
We are able to organise interpreters for those patients whose first language is not English. Please let the Receptionist know that you would like a translator when you book your appointment